Refund policy

Return and Refund Policy

At ZM Home Decor, customer satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 15 days of receiving the order.

• The product must be unused, undamaged, and in its original packaging.

• Used or customer-damaged items are not eligible for return.

Non-Returnable Items

• Sale or discounted items

• Customized or personalized products

• Used items

Refunds

• Once we receive and inspect the returned item, we will notify you of approval.

• Approved refunds will be processed within 5 to 7 business days.

• Refunds will be issued through the original payment method or bank transfer/COD adjustment.

Exchange Policy

• If you receive a wrong or damaged item, we offer a free replacement or exchange.

Return Shipping

• If the return is due to customer preference, return shipping charges may apply.

• If the wrong or damaged item was sent by us, we will cover the shipping charges.

Order Cancellation

• Orders may be cancelled within 12 hours of placing the order.

Contact Us

For return or refund requests, contact us:

Email: mrzaighammarketer@yourdomain.com
Phone: +92 323 746 8277